Enterprise telecom platform modernization

A telecom service provider operating a complex VoIP platform required modernization of its internal systems and authentication workflows.

The goal was to improve operational reliability, reduce manual processes, and create a scalable foundation for future platform growth.

The platform relied on fragmented authentication mechanisms and poorly documented third-party telecom integrations.

Operational teams were forced to manage users, billing, and provisioning through disconnected systems.

This increased operational risk and limited the ability to scale services efficiently.

Lack of unified authentication across multiple internal and external systems.

Complex telecom and billing integrations with limited API documentation.

Manual operational workflows increasing error rates.

Poor internal user experience for support and operations teams.

A unified authentication layer was implemented to provide single sign-on across internal systems.

Core telecom and billing integrations were stabilized and abstracted behind a consistent service layer.

Internal dashboards were redesigned to improve operational visibility and reduce manual intervention.

Access control logic was refactored to support enterprise-grade role and permission management.

Frontend applications built with React.

Backend services implemented in Node.js.

Centralized authentication using an identity and access management solution.

Telecom integrations abstracted through a dedicated service layer.

Cloud-based infrastructure supporting enterprise availability requirements.

Unified authentication across previously disconnected systems.

Improved operational reliability and reduced manual workload.

Cleaner internal workflows for support and operations teams.

Scalable foundation for further platform modernization.